Privacy Policy | Tradsiee

This Privacy Notice for Tradsiee ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://tradsiee.com or any website of ours that links to this Privacy Notice
Use Tradsiee. Tradsiee is a video lead generation platform for tradespeople. Customers submit their contact details and record a video describing their job through an embeddable widget. Tradespeople receive the leads in a web dashboard and can review videos, manage lead status, and communicate via SMS.
Engage with us in other related ways

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@tradsiee.com.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Business names
Your trade type (optional)
Usernames (business slugs)
Passwords
Contact or authentication data
Video recordings and job descriptions submitted by customers through the lead widget

Information automatically collected

We automatically collect certain information when you visit, use, or navigate our Services. This information includes your IP address, browser type, operating system, device characteristics, and usage data (such as pages visited and time spent). We collect this information for security purposes, rate limiting, fraud prevention, and abuse detection. When a customer submits a lead through your widget, we also record their IP address alongside the details they provide, the source of the lead (such as the referring website and, where present, campaign parameters like UTM source, medium, and campaign), and the time at which a tradesperson first views or acts on a lead so we can measure response times. We use this information to operate the service, prevent abuse, and publish aggregate benchmark statistics. We use Google Analytics 4 on our public pages to understand aggregate usage, as described in Section 4.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to you. We process your information to provide you with the requested service, including creating your account, processing video leads, sending SMS verification codes, and notifying you of new leads.
To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To comply with our legal obligations. We may process your information to comply with applicable laws and regulations.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To identify usage trends. We use Google Analytics 4 to understand aggregate usage patterns on our public website, as described in Section 4. We do not use it to identify individual visitors.

3. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Service Providers. We utilise third-party service providers who perform services for us or on our behalf and require access to such information to do that work. We use Supabase for database hosting and authentication, Cloudinary for video storage, ClickSend for SMS messaging, Resend for transactional email, and Google Analytics 4 for web analytics (see Section 4). Cloudinary stores data in the United States by default. By using this platform, you acknowledge that your video data may be transferred to and stored in the United States. These providers are contractually obligated to protect your information.
Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Do We Use Cookies and Other Tracking Technologies?

We use Google Analytics 4 ("GA4"), Google's web analytics service, on our public website (the homepage, help guide, changelog, privacy policy, terms, and the sign-up and sign-in pages) to understand how visitors find and use our site. GA4 collects aggregated, non-identifying usage data, including:

pages viewed, time on page, and how you reached our site (for example, a search engine, a social media post, or a link on another site);
approximate (city-level) location, device type, browser, and operating system;
events such as completing the sign-up form or submitting a lead enquiry.

In addition to browser-based tracking, we send anonymised server-side analytics events to GA4 (for example, when a new lead is submitted) using Google's Measurement Protocol. These events do not contain identifying information such as names or phone numbers.

GA4 uses cookies and similar identifiers set by Google. Google processes this data on its own infrastructure in accordance with Google's Privacy Policy. We use this information only to improve Tradsiee and to measure our marketing, and we do not use it to identify individual visitors, and we never sell analytics data. Note that the embedded widget used by tradespeople to collect video leads is not tracked with analytics.

Our app also stores a small amount of data in your browser's local storage, such as your theme preference and a session token, which is necessary for the Services to function. This data stays on your device and is not used for tracking.

We also automatically collect server-side logs, including IP addresses and request metadata, for security, rate limiting, and abuse prevention purposes as described in Section 1. Under the Australian Privacy Act 1988, this disclosure in our Privacy Notice is the basis on which we process this analytics data; we do not use a separate consent banner.

You can opt out of GA4 tracking by installing Google's Analytics opt-out browser add-on or by adjusting your browser's cookie settings. This will not affect your ability to use Tradsiee.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When you delete your account, your data is soft-deleted and retained for 3 months before being permanently erased. Leads that have been reported for abuse or spam may be retained for longer where needed for investigation or dispute resolution.

Video recordings submitted through the widget are retained indefinitely to maintain an archived record for the protection of both consumers and tradespeople, including for dispute resolution and accountability purposes. These are not subject to the standard 3-month deletion process.

Data breach response. If we become aware of a security breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), and take reasonable steps to contain and remedy the breach.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These include encryption in transit (HTTPS), secure password handling via Supabase Auth, rate limiting on authentication endpoints, and SMS verification for sensitive account actions.

However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Do We Collect Information from Minors?

Account registration on the Tradsiee platform (the Tradsiee portal) is strictly limited to users who are at least 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18 for the purposes of account registration. However, the embedded lead generation widget may collect contact details (such as name and phone number) and video recordings from end-user consumers under 18 if they are utilising the widget to request home services. By using the widget, you confirm that you have obtained any necessary parental or guardian consent if you are under 18 in your jurisdiction. Users under the age of 18 must obtain verifiable parental or guardian consent before submitting any information, including video recordings, through the widget. If we learn that personal information from a contractor account holder under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Depending on your country, province, or state of residence, you may have the following rights regarding your personal information:

Right to access. You have the right to request access to the personal information we collect from you.
Right to rectification. You have the right to request that we correct inaccurate personal information about you.
Right to erasure. You have the right to request that we delete your personal information, subject to certain exceptions.
Right to withdraw consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please visit https://tradsiee.com/portal or contact us at support@tradsiee.com.

Please note that video recordings submitted through the widget are retained indefinitely and may not be eligible for erasure requests.

9. Australian Privacy Rights

If you are a resident of Australia, we are required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.

10. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. We do not send email notifications of changes. It is your responsibility to periodically review this Privacy Notice for any updates.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@tradsiee.com or contact us by post at:

Tradsiee
109/300 Middleborough Road
Melbourne, Victoria 3130
Australia

12. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please visit https://tradsiee.com/portal or contact us at support@tradsiee.com.