Privacy Policy

Last updated June 12, 2026

This Privacy Notice for Tradsiee ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://tradsiee.com or any website of ours that links to this Privacy Notice
• Use Tradsiee. Tradsiee is a video lead generation platform for tradespeople. Customers submit their contact details and record a video describing their job through an embeddable widget. Tradespeople receive the leads in a web dashboard and can review videos, manage lead status, and communicate via SMS.
• Engage with us in other related ways

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@tradsiee.com.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Business names
• Usernames (business slugs)
• Passwords
• Contact or authentication data
• Video recordings and job descriptions submitted by customers through the lead widget

Information automatically collected

We do not automatically collect information such as IP addresses, browser type, or usage data. We do not use cookies, web beacons, or similar tracking technologies.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to you. We process your information to provide you with the requested service, including creating your account, processing video leads, sending SMS verification codes, and notifying you of new leads.
• To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To comply with our legal obligations. We may process your information to comply with applicable laws and regulations.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To identify usage trends. We do not actively track usage patterns. We do not use analytics or tracking tools.

3. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Service Providers. We utilise third-party service providers who perform services for us or on our behalf and require access to such information to do that work. We use Supabase for database hosting and authentication, Cloudinary for video storage, and AWS for SMS messaging. These providers are contractually obligated to protect your information.
• Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Do We Use Cookies and Other Tracking Technologies?

We do not use cookies, web beacons, pixels, or any other tracking technologies on our website. The Services function without the need to track your browsing behaviour.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When you delete your account, your data is soft-deleted and retained for a period before being permanently erased.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These include encryption in transit (HTTPS), secure password handling via Supabase Auth, rate limiting on authentication endpoints, and SMS verification for sensitive account actions.

However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Do We Collect Information from Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Depending on your country, province, or state of residence, you may have the following rights regarding your personal information:

• Right to access. You have the right to request access to the personal information we collect from you.
• Right to rectification. You have the right to request that we correct inaccurate personal information about you.
• Right to erasure. You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to withdraw consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please visit https://tradsiee.com/portal or contact us at support@tradsiee.com.

9. Australian Privacy Rights

If you are a resident of Australia, we are required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.

10. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@tradsiee.com or contact us by post at:

Tradsiee
109/300 Middleborough Road
Melbourne, Victoria 3130
Australia

12. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please visit https://tradsiee.com/portal or contact us at support@tradsiee.com.

This Privacy Policy was generated with Termly.